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LOS ANGELES/WASHINGTON — Ticketmaster canceled Friday’s planned ticket sales to the general public for Taylor Swift’s 2023 U.S. concert tour as 3.5 billion ticket requests from fans, bots and scalpers overwhelmed the website with record demand.
Meanwhile, customer complaints mounted over high prices and poor service, and prominent members of the U.S. Congress backed public pleas for the U.S. Department of Justice (DOJ) to investigate Ticketmaster on antitrust grounds.
The American singer’s highly anticipated “Eras” tour, her first in five years, had already set the entertainment industry abuzz. In the “presale” round on Tuesday, over 2 million tickets were sold, the most ever for an artist in a single day, Ticketmaster said.
