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How To Fix The Most Common Prime Video Error Codes

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Here’s a rundown of the most common problems users encounter with Amazon’s streaming service and how to resolve them.
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Coming across random numerical errors on video streaming services is rather vexing, but the woe is a commonplace issue to which Amazon’s Prime Video service is no stranger. From playback issues and app update woes to bandwidth shortage hassles and authentication mishaps, there’s a whole bunch of problems that raise their head through error codes. On some occasions, you may not see an error code at all.
For example, if the Prime Video app becomes unresponsive without flashing any error message on the screen, or you get a system-level warning from your phone, the only recourse is to close the app. On an iPhone, simply swipe up from the bottom, and then swipe up on the app’s card preview to shut it down. On Android phones, you can head to Settings app, find Prime Video, and then select the Force Stop option.
But not everyone watches Prime Video content on a phone, which opens the doors for a whole bunch of issues, ranging from browser security to log-in snags. What follows is a rundown of the most common problems users encounter with Amazon’s streaming service and how to resolve them.
If you’re trying to watch a movie or TV show at the highest possible resolution and throwing HDR goodness into the mix, you might run into error 7235. This pops up when your web browser lacks the necessary Widevine content protection access. This can, however, be fixed wth a software update. There have also been instances where smartphone makers have to roll out an Android software update to enable the necessary Widevine certification for watching hi-res content on streaming services. In case of desktop browsers, like Chrome, try a manual update to get rid of the aforementioned error.
First, make sure that you are running the most up-to-date version of Chrome. To do so, click on the three-dot menu in the top-right corner, top on Settings, and on the next page, select About Chrome in the left pane to check for updates. Once updated, you need to enable the protected content systems for the browser. Follow this path on the Chrome web browser to do so:
Settings > Privacy and security > Additional Content Settings > Protected Content IDs.

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