AT&T says that it will reimburse customers impacted or „potentially“ impacted by Thursday’s outage.
Early on Saturday, we told you about an AT&T subscriber who posted on „X“ that she was refunded $52.50 because of the huge nationwide outage that AT&T subscribers had to deal with Thursday morning. We also suggested that AT&T subscribers had nothing to lose by asking for some amount of credit due to the outage which AT&T admitted was due to an incorrect process it used to expand its network.
Thursday afternoon AT&T said, „Based on our initial review, we believe that today’s outage was caused by the application and execution of an incorrect process used as we were expanding our network, not a cyberattack. We are continuing our assessment of today’s outage to ensure we keep delivering the service that our customers deserve.“
Reuters reported on Saturday night that AT&T will give billing credits to consumers impacted or „potentially“ impacted by the outage.
