If you purchased a OnePlus phone and paid with a credit card, you should check your account for fraudulent charges immediately. Apparently, it already happened to some OnePlus customers, who were notified about fraudulent transactions on credit cards that were used to buy OnePlus phones.
If you purchased a OnePlus phone and paid with a credit card, you should check your account for fraudulent charges immediately. Apparently, it already happened to some OnePlus customers, who were notified about fraudulent transactions on credit cards that were used to buy OnePlus phones.
According to a poll on the company’s own forum, 69 people so far have noticed fraudulent charges after a OnePlus transaction.
OnePlus has yet to confirm a data breach that would have allowed hackers to steal user data such as credit card information. And it’s always possible that the users who were notified of fraudulent charges by their banks were hacked in some other way, and it’s all a big coincidence. But the poll, available at this link, seems to suggest there may be an issue with OnePlus, as some of the impacted customers used their cards online for little else other than to buy a OnePlus phone online.
Here’s the post that started the discussion:
Responses quickly detailed similar occurrences:
Here’s a £50 charge:
And a £900 charge:
Charges keep adding up:
One was reportedly as high as $3,000:
OnePlus on Monday posted an update on the same forum to address the matter. The company says it started investigating the issue but found no cause so far. OnePlus says that card info is “never processed or saved on our website.” Instead, the data is sent “directly to our PCI-DSS-compliant payment processing partner over an encrypted connection, and processed on their secure servers.”
The smartphone maker says this remains “an ongoing investigation” and that it’s working with third-party providers on the matter. You can read the full FAQ at this link.
