Smoke at a Wells Fargo server farm caused a nationwide banking outage.
Wells Fargo customers have been unable to access their accounts and, in some cases, haven’t received scheduled direct deposits because of a power outage on Thursday that has continued into Friday morning.
ATM service has been restored and customers can continue using their credit and debit cards, according to a statement the company released on Thursday night, but some online banking features like credit card and mortgage balances are still unavailable. On Twitter, a Wells Fargo spokesperson confirmed that the outage was caused by smoke in a facility and wasn’t the result of “any cybersecurity event.”
Some customers weren’t relieved to hear that the issue was triggered by smoke instead of hackers. “One is being a victim of an attack, the other implies your entire GLOBAL OPERATION goes down cause of one fire in one building,” one customer tweeted .
“We continue to work on restoring all our services as soon as possible, and encourage customers to contact us if they have questions or concerns,” the company said in a statement on Thursday.
