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UK telecoms industry agrees to help customers with cost-of-living crisis

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Mobile and broadband operators promise to treat customers compassionately and raise awareness of social tariffs.
The UK telecoms industry has agreed to a range of measures to ensure customers stay connected to mobile and broadband services as the cost of living rises following talks with the Department for Culture, Media and Sport. (opens in new tab)
BT, Openreach, Sky TalkTalk, Three, Virgin Media O2 and Vodafone are among those to have agreed to ensure customers struggling to pay their bills are treated compassionately and are allowed to move to cheaper tariffs without penalty, or agree a feasible payment plan. All have said they will ensure customers are aware of social tariffs available to households on universal credit while mobile operators have also agreed to increase promotion of their low cost offers.

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