Our in-depth guide makes it easy to find the best VoIP providers and pick the most suitable option for your needs.
If you’re looking for the best VoIP phone providers for your business, we’re here to help. To create this article, we reviewed dozens of VoIP providers to find the industry’s top VoIP services for business communication, comparing features, pricing, support, and more. Our aim is to help you understand a complex topic, so you can make an informed decision about which is the best VoIP service for your business. But what do we mean by ‘best’? Well, there’s a lot to consider when choosing a VoIP service provider,and the best for one business isn’t necessarily best for another. Therefore, we’ve objectively picked the best VoIP services based on ease of management, useful features, and practicality as a business phone system using internet protocol. We’ve made recommendations based on different use-cases and different business sizes and types. Knowing what you need from your VoIP service before you set out to look is key, so you may want to read our article: How to choose a small business VoIP phone service before you proceed, or keep reading for some general advice. If you want to save some time, then we also provide a free service to help you find the best VoIP service for your business. Just enter your requirements into our widget for a custom, no-obligation quote. Do you need VoIP services or VoIP hardware? It can be easy to mix up the two when you’ve just started your search, but answering this question early on will help you find the best VoIP service provider for your business faster. While VoIP hardware refers to the phone handsets themselves, VoIP service providers actually deal with the establishment and routing of calls over a high-speed internet connection. Many VoIP service providers also provide additional telephony features. Often, these features can transform a standalone business VoIP solution into a unified communications (UC) platform, with functions specifically designed for business communication. Top VoIP service providers for business Some of the best known VoIP service providers include Aircall, Avaya, Vonage, and RingCentral, in addition to well-known tech firms like Microsoft and Google. These companies may list their solutions as VoIP services, VoIP business phone systems, or cloud phone systems. Ultimately, these terms all mean using a broadband internet connection to make a voice call instead of a regular (or analog) phone line. Continues below… Jump to our expert VoIP reviews Let’s start with the basics. VoIP, or Voice over Internet Protocol, is a technology that enables voice communications to be transmitted via an internet connection rather than through a traditional phone network. VoIP works in much the same way as a conventional phone system, but it’s usually much more affordable and easier to scale. VoIP technology also comes with a suite of benefits that traditional phone systems don’t. For example, it enables you to make or receive calls from virtually any device, in any location, as long as you have an internet connection. Use your smartphone, tablet, computer, or even dedicated VoIP hardware to stay in touch at all times. Many VoIP systems also come with several advanced features, such as simple call routing, advanced on-hold messages, and multiple phone numbers. At the higher end of the spectrum, many VoIP packages are equipped with integrated tools, such as online fax, integrated email marketing, and video conferencing. These are some of the most common features offered by VoIP providers. They usually come as standard, although some will only be included in more expensive packages. The cost of a VoIP system can vary immensely. Numerous basic free solutions are available, and premium plans can range from a few dollars per year into the hundreds or even thousands per month for businesses with high-end requirements. Most VoIP service providers offer unlimited voice and video calling, along with unlimited SMS to numbers in specified parts of the world. Subscriptions are usually offered on a per-user basis, which means that you can expect to pay more if you need support for more team members. Some providers do offer all-in-one solutions that support a specified number of users for one price, but this payment model isn’t all that common. Expect to pay extra for advanced features, integrations with certain third-party platforms, and international calling options. Are you looking to upgrade your phone system to a modern VoIP service and benefit from its features? Our expert team and certified partners can help you find the best VoIP service for your business, be it an SMB or enterprise-level company. To request a quote, just fill in the form below to start the process. It takes less than a minute. Here’s how it works: RingCentral Office is a great all-rounder for businesses, regardless of industry. It’s a cloud-based PBX platform that includes all the features that modern organizations have come to expect from their VoIP system: video software, collaboration tools, and even AI capabilities. All the core features are included, such as an auto-attendant system, a company directory, call forwarding and handling, and multiple extensions. A 99.999% uptime SLA also means that businesses can have peace of mind that any disruptions to their communications network are going to be infrequent affairs. There is also a range of pricing plans to choose from, starting with the Essentials plan for $19.99 a month. Designed for small to medium-sized businesses, RingCentral Office Essentials includes unlimited voice and video calling, a free local and toll-free number, and 1500 toll-free minutes but the limit of 20 users is unlikely to be enough for some firms. Fortunately, RingCentral’s plans for larger businesses are where the solution really comes into its own. The Standard plan comes with no limits on user numbers for $24.99 a month, while the Premium offering also comes with automatic call recording, real-time analytics, and integrations with popular CRM tools like Salesforce, Zendesk, and more for $34.99. For organizations that need the most advanced VoIP solutions, the Ultimate package, priced at $49.999 a month, also comes with device status reports and unlimited storage. Whatever plan businesses plump for, the scalability of RingCentral Office is one of its most important benefits. With APIs available in the backend, this is a VoIP solution that can be scaled and customized accordingly into a full-scale unified communications solution as well as a cloud contact center. Read our full RingCentral Office review. Affordably priced and with a couple of different plans to choose from, Ooma Office is a great choice for smaller firms or businesses that have a sizable number of remote workers. The basic plan costs $19.95 per user, per month and comes with a mobile app, a virtual receptionist, call-forwarding functionality, and a host of other features. Ooma Office Pro, which costs $24.95 per user, per month, adds video conferencing tools, voicemail transcription, and a number of other useful business features. The offering is particularly useful for companies with remote workers, with both the mobile and desktop apps allowing workers to make and receive unlimited calls within the US using their business number. Another particularly handy feature is Ring Groups, which allows organizations to group extensions together so they all ring simultaneously. The call is then simply transferred to whichever employee answers first. Although the fact that video conferencing only comes with the more expensive pro plan may disappoint some businesses, Ooma Office still represents a great choice for firms that may not need the flashiest VoIP solution. Read our full Ooma Office review. If you’re considering cloud-based communication for your employees and customers, Nextiva certainly has many points in its favor, including flexible pricing plans and a range of features to match many of its rivals. You can make unlimited calls to any phone in the US or Canada, and its real-time presence feature also allows you to see which of your contacts is currently available, while the call queue allows you to handle calls during busy times. Video conferencing is available with all plans, and Nextiva allows you to share screens and files during your conferences. You can also use Nextiva’s video function to livestream virtual events and webinars. Other features include that voicemail messages can be delivered directly to your email inbox, and the software also gives you the ability to record your outgoing voicemail message. You can also send and receive an unlimited number of text messages, and you can send and receive unlimited faxes. Nextiva’s system has clearly been designed with usability and functionality in mind. By dividing its tools on the basis of communication, sales, and service, the company allows you to find the features you need as soon as you log in. There are also various integrations available, such as for Outlook and Google Contacts, as well as for Salesforce, Hubspot, and Zendesk on the Professional plan. One of the biggest selling points could lie in the option for a free trial. If you’re still undecided, it might be worth signing up for the trial to see if Nextiva is the right solution for your organization. Software has changed the nature of telephone communications in many offices and this is particularly evident when using Dialpad. The VoIP solution is cost-effective and well-designed and is particularly suited to businesses that have workflows favorable to using softphones – software applications that are installed on internet-connected devices in order to make phone calls. The company’s VoIP offering, actually called Dialpad Talk, uses cloud calling and AI to boost employee productivity and flexibility. Members of staff can work from anywhere and use any device for their business conversations, and AI-powered voice intelligence can be used to automating note-taking and detect customer sentiments during a call. User setup is straightforward as Dialpad comes with one central administrator portal that makes it easy to add new users, assign them phone numbers, connect them with office suites like Google Workspace and Microsoft 365, and establish their permissions. The whole process should only take a few minutes and either a desktop interface or smartphone app can be used to manage user profiles day-to-day. While remote working has certainly become more common of late, Dialpad remains compatible with many desk-based phones, and the company has also partnered with Jabra and Poly to integrate functionality with a number of headsets.
