The Verge’s Sean Hollister took the service for a test run this week and found that it’s even worse than it appears on paper. It has many.
A hot potato: If you missed the announcement, Apple’s self-repair service is a parts and tools storefront masquerading as a concession to the right to repair movement. Its manuals are technical, obtuse, and only make sense if you’re using Apple’s special tools — which are not user friendly and happen to arrive in two suitcase-sized pelican cases. The Verge’s Sean Hollister took the service for a test run this week and found that it’s even worse than it appears on paper. It has many problems, the most outrageous of which is the pricing: he paid $69 for a new battery for his iPhone Mini, the same price that the Apple Store charges for a battery and its installation; and $49 to rent the Apple certified toolkit for seven days.
