There are also no federal laws that entitle customers to money or compensation in the case of delayed flights.
Southwest Airlines canceled thousands of flights over the weekend, citing air traffic control issues and disruptive weather. Since Saturday, Southwest has canceled close to 2,400 flights, according to FlightAware data. Cancellations peaked on Sunday when the airline shut down about 30 percent of its flight schedule. While issues seemed to diminish moving into Monday, customers were still reporting issues as of early Tuesday. As the airline seeks to return to its normal flight schedule, here’s what you need to know about Southwest’s cancellation policy and how to redeem refunds or credits if your travel is affected. Under the Department of Transportation rules: «Airlines are not required to provide passengers with money or other compensation for costs that fall outside of the canceled airline ticket and fees tied directly to the airline ticket.
